• OpenBook
    OpenBook arms
    your customers
    with upfront,
    airfare pricing

Connexions Rewards Suite

Achieve your loyalty program goals with our intuitive, eCommerce platform and an extensive selection of consumer rewards.

Product Features

Consumer Rewards

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Every customer is unique and each responds to different types of rewards and incentives. Connexions has direct relationships with more than 1,000 leading brands and our in-house buyers know how to curate a consumer rewards portfolio that will keep your customers motivated and engaged.

Online User Experience

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Built. Tested. Ready to implement. Save your resources by using our rewards redemption platform, completely branded for your company. Our eCommerce platform creates a customized shopping experience based on customer preferences and incorporates the latest user experience design and functionality.

Find rewards fast with the ability to search by category, store and brand

Encourage participation and goal attainment with wish lists

Cutting-edge split payment technology allows users to redeem faster with a combination of points and their credit card

API for Travel Rewards

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Your website, our travel rewards. Leverage your existing loyalty program website but tap into the Connexions’ travel rewards from leading hotels, car rental suppliers and more.

Excellent solution for travel suppliers to supplement their company-owned inventory

Inventory and pricing from multiple suppliers controlled by customizable rules engine

Payment processing, settlement and reconciliation handled by Connexions Loyalty

Greater Airfare Transparency with OpenBook

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Clear Comparisons. Satisfied Customers. Booking a flight can be perplexing with potential for budget-breaking airfare surprises. With OpenBook, our newest Rewards Suite feature, you can arm your customers with upfront, easy-to-understand airline pricing comparisons. OpenBook uses simple symbols to instantly convey what customers are getting with each fare and provides a callout to the customer that certain rates may be cheaper but will have more restrictions. The symbols indicate inclusion, exclusion or fee-based availability of common features and amenities such as access to overhead bin space, upgrade eligibility and seat assignment timing.

Deliver an efficient and refined airline experience for your customers

Reduce calls to the contact center, escalations and payouts

Boost average ticket price, decreasing basic economy/unbundled fares and increasing upsell

Increase positive market response and facilitate acceptance

Points Bank and Member Management

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Flexibility. Segmentation. Integration. Customize the rules and offerings in your loyalty program to maximize spend and profits. Our scalable platform is flexible enough to easily create a rewards program unique to your strategic goals and customer segments.

Member relationship database including points accounting functionality

Set unique earning rules and ratios, vary the redemption value proposition, customize the redemption and earnings catalog, enable website features and more

Supports user-level personalization including personal profile, shopping cart and wish lists

Multi-step fraud controls designed to protect your customers

Integrated with all Connexions reward environments

Award-Winning Customer Service

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Don’t trust your best customers to just anyone. Connexions’ contact centers have been recognized time and again for excellence. We understand the special needs of loyalty program members and we adhere to your brand guidelines, ensuring your customers hear from you in your voice and style via phone, web, email and text.

More than 400 customer service employees dedicated to making you look good

Worldwide servicing options

Awarded 4 gold medals from Contact Center World (2014) including best contact center and best customer service

Named a Top 10 Call Centers in North America by Benchmark Portal (2012-14)

Received the NICE Award for Customer Experience (2014)

Rapid, Secure Fulfillment

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Best-in-class. Speed. Dependability. We deliver happiness in record time with 24/7 operations and electronic delivery. Most eGifts are delivered within minutes while our gift cards and merchandise leave the warehouse in two business days. So, your customers will be rewarded quickly and motivated to do more business with you.

eGifts are delivered by email or text message and can be saved to your member's mobile wallet

eGifts use encrypted links to deter fraud

Gift cards are fulfilled within two business days from our secure, 60,000 sq. ft. fulfillment center

In-house print capabilities provide opportunity to brand gift card fulfillment materials

Most merchandise ships directly from the manufacturer to minimize expense and time to deliver

Account Support and Program Management

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Dedication. Knowledge. We have expert teams committed to your success. Our account managers will proactively suggest enhancements and adjustments to your loyalty program based on your customers’ activities and redemption histories.

Perform strategic account reviews to ensure program goals and objectives are being met

Analyze customer-level data and suggest improvements to your loyalty program

Produce member statements to increase engagement and rewards redemptions

Share trends in loyalty marketing and consumer rewards

Contact us now to learn more about building customer loyalty with Connexions.