SVP, Global Service Delivery
As Senior Vice President, Global Service Delivery, Richard Pitrolo brings more than 20 years of experience in operations as well as dispatch and field services. Rich is responsible for global service delivery operations, to include contact center operations, fulfillment, resource planning, training, quality, infrastructure and reporting, implementation, process and standards, as well as business analysis and compliance functions. He implements consistent and disciplined operational support processes on a global scale.
Rich has considerable experience improving company gross margin through increased operational efficiencies. In addition to his extensive operations background, Rich is skilled at analyzing data and applying that statistical analysis to his management decision process for enhanced results.
Prior to joining the company, Rich was the Executive Vice President at Convey Health Solution, where he was responsible for the management and oversight of contact center operations. Prior to Convey Health Solutions, Rich served as president and chief executive officer at RP Associates, Inc. where he was instrumental in standardizing processes and procedures, reducing service delivery costs and increasing customer satisfaction for Bellsystem24 in Japan. He has also held senior management roles at Stream International, Inacom Corporation, Gateway 2000 and Lockheed Martin.
Rich earned a bachelor’s degree from the University of Central Oklahoma.